Loved it! We booked online and skipped the whole line in the Fremont st store. Most of the people who work there were personable and friendly but a guy on the initial harness hookup level literally did not even try to hide the fact that he hates his job. The guys running the top floor for the high line were great. Double and triple checking everything. The ride itself was great. Slow enough to really take in the whole street from above but fast enough to give you a thrill. The stop at the end (even though they warn you beforehand) was incredibly hard. Jacked my neck up just a tad. Overall great experience and would totally do it again!