| rev:text
| - Wow. For the first memorable time in 5 years as a Yelper I really want to give a 0-star review. This goes for the entire Spirit Airlines company, not just the Las Vegas branch.
1. The problems start with advertising. Fares advertised super low attract many new customers, and likely, non-repeat customers. That is true for my entire group of 6. We all bought $51 round-trip tickets from Oakland to Las Vegas, thinking it was such a steal. No problems booking through Orbitz. Then we find out by going to the Spirit website that there are CARRYON baggage fees. Seriously, wtf? Ok, my bf and I will share one luggage, check it in (which is actually cheaper than carrying it on, by $2 if pre-paid), and our flight is still cheaper than Southwest or Jetblue.
2. Thinking we were all squared away, about 3 weeks before our flight, we get a notice of a flight change, to an earlier time in the morning instead of afternoon as originally scheduled. Slightly inconvenient as we all now have to take the day off work, which is money that could've been made. Fortunately most of our work schedules are flexible. We did not complain to Sprint.
3. About 1.5 weeks before the flight, we got another email saying our flight was changed AGAIN, this time to 6 AM! With 80% of our group coming from San Jose, and Oakland being an hour away, that would require them to leave at 4 AM by the latest. We raised a huge racket, complained on social media and phone calls, and got them to refund one way for everyone except my bf and I (at first they only wanted to give airline CREDIT -- HELL NO, the point of us canceling the flight is because we hate this airline and it's unreliability and extra fees, and we don't intend to ever fly Spirit again!). Everyone else booked a Southwest flight later in the morning. Despite being a week before the flight, it was still only something like $59 one way, and free luggage!
4. My bf and I kept the 6 AM flight, thinking it wasn't too big a deal and we were both taking the day off anyways. Got to the flight counter at 5:15 AM to drop off our luggage and were greeted by a very rude staff. We waited a few minutes while there was obviously one staff who was not doing anything, had to take out a couple pounds from our luggage (40 lb limit, lower than other airlines), and the staff said, "The counter is already closed. You're late. So basically, HURRY UP."
5. Ran through security, ran to the gate, and got checked in. The counter was not closed and there were people still boarding. Overhead bins were mostly empty, the chairs were old and grungy, and the legroom was practically nonexistent (and I'm 5'3").
6. Everything after that was ok, until the return back. We got to the airport and our gate on time, and our boarding time came and went without any announcements or anything happening. The plane was at the gate, so what could be wrong? One of our friends went to the desk and asked what was going on, and they said, "There's a delay. We don't know. We work for YOU, not for the airline." (wtf?)
7. FINALLY, 1.5 hours later, they allow us to board. We were a little concerned about not having been told anything and thought maybe this was the last day of our lives. =P Just before takeoff, the captain comes on the intercom and says, "Today's delay was brought to you by...an oil check. It took 10 minutes for the oil check and over an hour to find someone to sign off on it. We apologize for the delay." Wow, talk about inefficiency. I'll give it to the captains though on both flights...they were the only seemingly knowledgeable, friendly, and competent people we've dealt with (directly or indirectly) at this entire company.
8. Same old gray and dirty leather seats with nonexistent legroom (felt sorry for my over 6-foot-tall friend, who declared he'll probably just stick with Southwest and Virgin).
9. Got to our destination in one piece, picked up our luggage, which now had a large dent in it, and went home around 1 AM, much too tired to complain about anything anymore.
And that is the story of 6 people's first and LAST time with Spirit Airlines. Hardly save any money, and flying Southwest or Virgin will spare you much more headache, discomfort, and rude service. Notice how all the employees at Southwest are so much friendlier and seem happier? Southwest hired all the good ones away.
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