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  • Possibly the worst McDonald's location in the city, and that's saying something. Itt's been a hot minute since I delivered an angry rant, but this place more than deserves it. Want to know how many people it takes to fix an coffee machine? Where fights and assault is the norm? How the staff can't even get simple orders right? This is your joint right here. I should have known better bringing my friends in here instead of venturing up to the Yonge/Dundas location, which (despite its faults) is light-years beyond this branch. Cramped, dirty and retaining a feeling of being broken down, our first impression was not a good one. I had to wait for more than twenty minutes while the staff repaired a coffee machine after something popped in it. Young men and women ran around like chickens with their heads cut off trying to figure out what to do while the lineup got worse and worse behind me. I stood behind a man waiting for an UberEats order who was complaining that he could go virtually anywhere else, sit and eat and leave by the time they served him. Another girl stood for five minutes waiting for an order that was already done and sitting behind the counter, but hadn't been announced yet. Nothing works in here. Yes, we showed up at 12:30 a.m., but that's no excuse when the sister locations all around it work on a basic, functional level. No one's taught any of the night shift people how to triage orders effectively. Two of the three automated kiosks were broken, and the one that work was slow to respond to commands. The lone security guard they have in here (telling, considering this is 1/6 the size of the Yonge/Dundas location) attempted to tell a rowdy man looking to fight that he had to leave. The guard was 100 pounds soaking wet - he'd get bodied if he attempted to restrain someone. And to top it all off, they finally fixed the machine, gave me my order (four coffees and a muffin)... and it was garbage. A stale muffin that nearly broke a tooth and flat, cold coffee, despite being made up moments earlier. It's the first time I ever threw McDonald's coffee out, sticker and all. I'll promote their coffee any chance I get, but this is an embarrassment to their brand. And I didn't even get a "sorry for the wait" or any kind of apology from the staff. In fact, the order got cut from their screens in the back automatically after twenty minutes and I had to ask to get my muffin. Have some pride in your work, for God's sake. Nobody cares there. You just don't care. I would be more than happy to see this place shutter, because it's a blight on the area. There is no valid reason to come here when you can walk for less than 5 minutes in any direction and find a McDonald's that's better. The one at Union Station spanks this. There's a half-dozen on Yonge itself that are better. Avoid the 123 Yonge location like the plague.
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