As other people have mentioned, it's heart breaking to take your pet to an urgent care vet clinic. We normally always go to our normal vet but they recommended 1st Pet when our puppy reached a temperature above 105 degrees. Her fever would not stay down and we knew that we needed 24 hour care for her. When we arrived, the check-in process was quick (less than 10 minutes). They immediately took her in the back to start IV fluids while the front desk staff went over our options. Urgent care can be very expensive but we are so glad we brought her here. They answered every question we asked, they were patient with us, took great care of our girl, and encouraged us to call in for updates. However, they were always good about reaching out to us every 8 hours to provide updates on our little pup. After five days, we were able to take her home. Again, it's an awful experience when your pet is sick but 1st pet did a phenomenal job. Your pet will be in great hands.