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  • I emailed this restaurant, back in June, because on the last two occasions, when I ordered the French toast, it was just barely brushed with egg mixture, on top and bottom, and the entire middle, was just dry white bread. The first time, I let it go, but the second time, I emailed the restaurant. I got a very nice letter back, from Andrew Evanko, operating partner, stating please come in again, and bring this letter, for a complimentary French toast on us. He stated there was a new grill person, who apparently had not been trained correctly, and to please give Kneaders another try. I was also told my name would be on their wall, when I came in, in regards to this. So I returned today, one month later, and brought in a copy of my email, and showed the Mgr on duty, and once again ordered the French toast. The Mgr read the letter in front of me, so she knew why I had complained in the first place. When I got the French toast, and took a few bites, I noticed it was the same as before. Just a smear of egg mixture, top and bottom, and dry white bread in the center. It was virtually tasteless. How totally indifferent on her part. No regard to the letter of complaint at all, or Andrew Evanko's reply. I walked the meal back up to the Mgr, and she took a look, and just shrugged, and said sorry, I'll talk to the grill person again. Nothing was said about getting a new one. I left her more than half of the French toast, and told her to show it to her grill person, that this is not how this restaurant originally made their French toast. If they are cutting back, they are only hurting themselves. After three tries, I will not come back here again.
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