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  • Worst service in Madison. We ordered online using grub pub, for delivery. The order included one of their featured chicken sandwiches, two Chicago style hot dogs, one chili-mac, one potato and pasta salad. The order took one hour and forty three minutes to arrive to the door, it was served by a delivery driver who was smoking a cigarette who appeared to have more people in the vehicle, the order was cold and incorrect. I admit that delivery service in Madison slows down on a day that may have a few snow flurries, this day was no exception. I do understand that when ordering on a day like this i may have to wait longer and that is perfectly fine, however, upon calling the restaurant and asking to speak with a manager, the man informed me that he was indeed the manager. I then told him my food arrived cold and incorrect, and he told me that they could remake the order and it would be out to me in an hour and a half, for it takes one hour to prepare, and a half an hour to get to my door. I expressed to the manager how long we had already been waiting to eat, and that we were not interested in waiting another hour and a half for the same cold food. The then told me that he could come back pick up the food and refund our money. For all we wanted was to be full, we had began eating the cold food and this could not be an option. He then suggested that in the future if I want to order food that is delivered hot, I should order from a different restaurant with-in a block of my home. Frustrated I told him that I would just write a review and I hung up the phone. So here it is. Ten minutes later, another "manager" called back concerning the order, he assured me that the next time i order it would be on them. That's fine, however I don't think I'll be ordering from Crostini ever again, it should not take an hour to prepare a couple of hot dogs, a sandwich and a few sides. Very disappointing, and to be told by one of their managers to just bring my business elsewhere if i want hot food, seems pretty ridiculous to me. I also must admit I feel bad writing this review but it's simply the truth.
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