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  • Purchased a P3 in 2010 Ult maintained the bike well, annual maintenance, never crashed, kept at home. Was riding a steep hill one night and the derailer hanger broke off the frame along with a piece of the frame. Took bike to Cervelo authorized retailer, who refused to help. Contacted Cervelo and received a short note saying its not covered. After Cervelo Headquarters, Owen, ignored several of my follow up emails asking why not and whether I can get any help or support from Cervelo, I finally received a response, 13 days later saying simply it is not a warranty issue. Very disappointed with customer service from the Cervelo shop and with Cervelo headquarters. Do not recommend purchasing their bikes. Many other great brands with better customer service, who stand behind their bikes.
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