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| - Two orders in the last few weeks - Abysmal each time.
March 28th: Placed an online order about four hours in advance, to be delivered that day at 6PM. Pizza wasn't delivered until after 6:30, driver said "Sorry, your place is hard to find." I didn't make anything of it, thought it was a one-off thing.
April 4th: Place an online order 3 hours in advance, again, to be delivered at 6PM. Around 6:30 I called the store to complain and spoke with David (from reading the reviews, might be the manager)? He gave a half-hearted "Sorry" and said they experienced a rush and it should be there within the next five minutes. Almost 30 minutes later, as I'm getting ready to call again, the pizza guy shows up and was friendly - a little too friendly considering the pizza was an hour late at this point.
So, 'nuff said - I realize my problem is insignificant in your busy pizza world, but please, if I place an online order three or four hours in advance, why should this be affected by "the rush?" Probably going to switch to a rival pizza chain from now on.
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