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| - It is with a heavy heart that I have to leave this Review. Truth be told this was one of our favourite restaurants with great Service. We even Supported the opening of their second location on O'conner before they shut it down. I had always raved to my mother about this place. Tonight she wanted Italian so I told her I'm going to take her to my favourite place and assured her she was going to love it. My mother is a lady of leisure and luxury whom is accustomed to frequent fine dinning. I told her she'll add this family owned spot to her list. The restaurant closes daily at 10pm with the exception of Sundays, where they close at 9 and Mondays where they are closed. We arrived at 8:45 PM tonight, December 13, 2017. We were greeted by one of the waiters promptly, as usual, where I requested a table for 3. I informed him our other party will be arriving shortly. He stopped me and asked, "When? Because we're closing soon!" With a puzzled look I glanced at my phone and noticed it was only 8:45. I proceeded to tell the waiter, your hours say you're open till 10 and it's only 8:45. He then informed "Yeah when we're not busy, we close early". Well guess what? A party of 3 just walked in. You're now busy! I looked around to see if that was posted anywhere and it wasn't. The waiter asked a second time, "how long will your party be?". Feeling annoyed, I pulled out my phone and called my friend whom advised she was 5 minutes away. I told the waiter she's 5 minutes away. Are we welcome or should we leave. Keep in mind, there were still plenty of people in the restaurant. His response? "Well I'm not kicking you out, but I mean if she's gonna be half an hour".. he the chuckled and left the end of his sentence open to interpretation. At this point I was left bewildered and could not believe I was having this conversation. Especially here, at Fratelli. We told him well she's 5 minutes away so I guess if it's ok, we'll have a seat. We were taken to our seats where the serving waiter whom was serving the table beside us, seemingly annoyed, glanced over with no acknowledgement. We were starting to feel very uncomfortable. I was starting to feel so embarrassed in front of my mother. Mind you, being the lady that she is, she didn't utter a word. We ordered our drinks and appetizer at which time my friend arrived. Traditionally, as soon as u sit down, you are served with bread, butter and a plate of olive oil drizzled with Balsamic. Once my friend joined us, I had to ask the waiter... "is your bread finished?" Waiter : "I don't know, I'll check". Clearly he had no intention of serving us bread. Minutes later he came back with bread and placed it on the table... "So, do you know what you're having?" Having barely looked over the menu we ordered. Fortunately, sine we frequent this place we knew the menu and could order quickly. My mother asked the waiter which pizza he recommends.. Waiter "Read the toppings and see what you like"... she was left baffled and just stared at him. He then pointed to the Victoria or Fratelli. Oddly enough she took his recommendation and ordered the Fratelli. I had to ask for a straw 3 times. The food arrived in a timely manner and was delicious as always. It was about 9:30, we still had plenty of food left on our plates, the waiter approached asking if we were done with our meals. At this point i was so fed up that I just told him to pack it up. Within five minutes he returns with our packed food and the bill. We jokingly asked for dessert only to find out the kitchen had closed at 9:30 on the dot and the chef had already gone home. Really? Any proper waiter who knows customer service would inform his guests that if they are interested in desert to order as the kitchen is closing. That never happened. Ultimately their goal was to kick us out as soon as possible. And that's exactly what happened. We were basically rushed and kicked out and felt like we were not welcome. Maybe this happened because Jackie or one of the brothers who owns the joint were not there. I don't know. But it was the worst experience we've ever had and definitely unexpected. I'm left quite perplexed about returning to Fratelli Village Pizzeria! But if We're gonna drop $100 bucks... shouldn't we at least get good service and feel comfortable? Here's the kicker, my mother ended up tipping the waiter When asked why? She replied, "Don't ever lower yourself to someone's level or compromise your class" . Huh!
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