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  • Oh goodness, where do I start? I've been coming to this location for 8 years now but my last visit TOTALLY ruined it for me. I ordered nachos (cactus cut) as well as a pasta to go. Mind you, it was a Tuesday and lunch time so I ordered RIGHT off the lunch menu where it stated that pastas for $10.99. It did not state its size or anything. When I received my bill, I noticed that I was overcharged for the pasta. That's fine- mistakes happen. So I called the waitress over (because she walked away) and told her about what had happened. She told me that I was the one that did not specify what size of the pasta I wanted. There is apparently a "half size" and a "full size." The full size is on the normal menu but I did not see anything about a half size...even on the lunch menu and I've ordered pasta at lunch time from Boston Pizza for over 5 years. I asked her what she was talking about as there was nothing mentioned on the lunch menu. She continued to bicker and then resorted to speaking to her manager. Well, she came back after 10 minutes or so and handed me a new bill...no explanation, no nothing. So I asked her myself, what did your manager say? She told me that her manager did not want to argue and to just give it to me. I told the waitress, Argue? I'm not arguing with you. I just wanted to clear something up. After this experience, Boston Pizza has totally lost my business. Like really, you can't handle such a small thing like this without giving attitude and making your customer feel like crap because they noticed something was wrong? Well sorry, I no longer want to associate myself with you guys. Good luck getting long time customers with that attitude!
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