We usually go to the Scarborough location but since we moved to Ajax we were delighted to see another pho metro! Pat first, the food was comparable to the Scarborough location and the portions were just as generous. However, as time passed by (roughly the last 6 months) every time we get more and more disappointed. First they changed their portion sizes - price didn't drop though. Then the service became mediocre.....the staff aren't as friendly or attentive and the food takes longer. They changed several of the recipes....the wonton soup broth is pure wonton soup base with MSG, the spring roll,wrappers are gummy in texture, the vermicelli dishes don't even come with their own bowls of vinaigrette anymore! Instead off to the side, they have a squirt bottle of pre-made sauce that is basically sugar salt water - there is no evidence of any fish sauce in it at all! Their dishes are now laced in MSG, you can taste it and feel it after you eat. I'm guessing they adjusted the menu to accommodate the residents of the area and without much competition in terms of the same type of cuisine, no one would know the difference - BUT WE DO!!
They used to be one of our faves and go to places but not any longer. We would much rather visit the Scarborough location where the dishes stay true.