This Zaxby's is new in the area and has definitely improved in service and food prep.
I didn't like that my wings weren't fried crispy enough compared to other Zaxby's I've eaten at. I started requesting that the wings get fried a little longer.
There's a lot of young people working here and that's not the problem. The problem is that the staff seem to not take customer service as seriously. Just to place an order recently was a painful event. I waited so long for my order and I had to drive 4 hours to work. I thought I was getting fast food....the manager was hands on person so he helped to expedite my meal.
Things will probably get better in time.