Messaged Brian about my rescue who had yet to go to a proper groomer because she was skittish. He was reassuring and said to bring her in to see how she would do and that he'd call if he felt she wasn't comfortable. Appointment was set up and my Kuvasz immediately let Brian pet her upon arrival. Her groomer, Olivia, was sweet and comforting saying she'd take good care of her. My dog felt so comfortable and responded well to both Brian and Olivia. I would HIGHLY recommend bringing your pets to Brian and his team. Reasonably priced and excellent customer service. I really appreciate how kind they were to my dog and left her looking like a new dog...and with a cute bandana. Thank you so much!