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  • While the food was okay & I purchased 3 different times, the stress of having to deal with this company isn't worth it. And make note that they have closed down their other location which begs the question why. The owner told me he was here from out East to expand the name. Beware franchisees. 1. First time I ordered they made mistake after mistake. The corned beef wasn't on an onion bun as advertised. The all drumsticks I requested came with wings. The thin crust wasn't thin. 2. When I called the second time, I found out the owner George was now in town from Michigan & had only been here a month. Oh & I had left a message in MI at the head office re: what happened & no one returned my call. George said he would make my next order right, but didn't give me one thing to compensate me for what had happened. I even suggested he give me a piece of cake on the house & he didn't. Fine, I accepted that. 3. Then the fish I ordered for $10 didn't taste good like after the first time I had tried them, so I called again. I mean that's a lot of money. This time George gave me a pizza on the house if I ordered $10 worth of other items. 4. On my 3rd time just before I ordered my very last time as I just moved out of the area, I thought they got the order correct, but they forgot to put banana peppers on my pizza which I was charged for. I called up & the guy said he would give me a $3 credit for my trouble. I said on my credit card please (I knew I was moving). Well it never showed up on my credit card & so I called just a second ago & George ended up being an as*hole. He tried to play games with me as if I'm stupid & he can pull one over on me. First he said his credit card machine can't do refunds. LOL, yeh right. Then he wanted me to get there to pick up the $3 all the way from Summerlin even though I told him 3 times I HAVE NO CAR & it takes 20+ minutes by car to get there. And if this idiot thinks I'm going to take a bus just to recoup $3, then he really is an idiot. Then he tried to up it to $5 as if the $5 would even compensate the $5 bus fare AND around 4 hours of lost time. I told him if he doesn't know how to do a refund on the machine, to call his bank & they will show him. His next BS was about how he doesn't have my card so he can't give me a refund. I said when I buy you don't have my card either, but you take it over the phone. Here you want it I asked him? He didn't want to take it down. He said he'll come to me & drop it off. I said do you want to? Sure, fine, I don't care. I even suggested he mail me a check. When he didn't follow through on either suggestion (his or mine), I asked, "are you refusing to give me my money back? Just say so." I was already on the phone arguing with this p*ick 10 minutes now. I said when you figure out what you want to do, call me back & let me know. Then about 2 minutes later he parroted what I just said & told ME to call him when I figure out what I want to do after. LOL Yeh try to play mind games with me George, it ain't going to work. Oh & at some point he said he doesn't have the authorization to do a refund (another lie). I said you are the OWNER, how can you can not have the authorization. He then lied & said I'm NOT the owner, & asked me, "who told you that?" I finally hung up the phone on him when I realized this cheap bast*ard is a chronic liar, he will do everything in his power not to make good on anything. I'm surprised now he even gave me the free pizza. Probably because it costs him so little to make one & he knew I'd order $20 more of other food which I had. Every time I ordered the bill was around $25-30.
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