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  • I've had only one experience in this Apple Store. Or any apple store for that matter. I mean, people buy computer products from stores still? The only reason I could see coming here is to have some Apple product fixed, which has also only happened to me once. I mean my iPods have had their series of strange fits, including my new iPod always crashing for some reason whenever it plays an ELO song. I can't decide if it hates ELO or if its prog-rock power completely blows its mind. But I digress. My powerbook indeed did have a real problem when its Hard Drive appeared to flat out die. I go online and see you can make a reservation at the "Genius Bar", which seemed lame but I did it anyway. I show up about 10 minutes before my appointment and one of the Geniuses starts calling out names, but since none of them are there I get to go early. This friendly (and in actuality, pretty smart guy) then spends around 30 minutes with my power book trying to see if he can do anything to get the HD back in working order as well as examining the laptop to see if anything else is wrong with it. He passed down the unfortunate verdict that my HD was deceased and needed to be replaced and that nothing else seemed wrong with my powerbook. He looked up how much it would cost because I didn't have a warranty on the powerbook. (People have warranties on Apple Products?) He came up with a pricey number that I almost considered for a second, but before I could respond he told me that would be dumb to pay. He gave me a card for a Mac store that would be much cheaper. He then also gave me a card to what was according to him the best data recovery store in the city. He then sent me on my merry way completely free of charge. I used to work at a service desk for a Gateway Country back in the day and I would have been fired for telling a customer to go somewhere else for cheaper. Here they seem to encourage it with stacks of business cards at the Genius bar. I also wouldn't/couldn't spend 2 minutes with a customer with a broken computer. Or do anything for free. And even for a fee there was no service there or at most big box stores to work through problems side-by-side with a customer. This experience was a first for me in my history of shopping at a large corporations store. I'm not sure what is going wrong with all the other trips reported here (or why people are buying things at a store), but I was completely dumbfounded at how helpful and free the service is at this store just because I bought a product from their corporation.
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