Terrible lairs! I was misquoted, tricked into an insurance plan that covers "anything" but my given situation, and threatened to be sent to collections.
Upon returning my car, I was told by the 2nd staff member of E-Z Rent-A-Car, that the damages would be covered under the insurance I purchased through them.
Mind you, the damage was completely not my fault. I was driving on the freeway and a rock hit the windshield. Then, TWO months later I receive an email saying I'm being sent to collections for not paying for the damages. They had my correct email, as they sent my confirmation email without issue.
And, the pictures I took of the damage compared to the pictures they emailed me were drastically different.
If you're reading this, trust me, don't do busy with a shady company just to save a few bucks; it's not worth it.