If this is how all non-chain jewelers are supposed to treat clients...the rest of them need to take lessons from the folks at Allen Jewelers. From the moment I walked in to the time I left, I was treated like I was the most special person in their world - and I was only there for a tiny watch repair.
I recently purchased a watch and could not figure out how to take out the links to make it fit better so I was in the market for a jeweler who could accommodate this. You'd be surprised how tough that is! When I called Allen's Jewelers, Lauren answered the phone. She was nice, polite and seemed eager to help me with whatever I needed. Upon entering the establishment, I was greeted warmly and told that it would be just a few minutes. The watch repair guy was on site and was able to fix it immediately. They made sure the link removal was even on each side and that it fit to my specifications. When I paid (a very reasonable $15), Karen offered to put me on their email list to let me know of any upcoming sales. By the time I left, I felt like I had been dealing with them for years. It was an all-around enjoyable experience!
I'm not a consistent purchaser of jewelry but I am pretty positive that they will be my first stop when looking for anything in the future. I highly recommend them!