Dark Horse Espresso is the perfect example of why customers prefer large chains over smaller ones. I came here 7 minutes before the closing time to get a quick hot chocolate, and when I opened the door they said that they were already closed. I looked at my phone and I asked "you're closed at 6:53pm?", and the barista responded with a yes.
From what I could see, the barista was the only one on duty and probably closed the till early to GTFO. Larger corporations would never allow baristas to essentially turn customers away 7 minutes prior to actual closing time.
Very disappointed at the customer service.