This is my partner's favourite fast food joint - which makes sense as they serve lots of different veggie dishes and they are open late. She jokingly says she steered me towards find a temporary apartment in the Annex just so she can eat here.
Overall, the veggie dishes they serve are delicious and cheap. Seriously - $3 for a big cup of tasty root veggies is damn satisfying.
The shawarma on the other hand? Meh. It kinda sucks to be honest. Which might explain the low ratings.
So in short - if you are into veggie dishes, this is pretty damned good joint for cheap. You can find better shawarma elsewhere. As an omnivore? I give it 3-stars.