In 2014 our pool had a leak and AZ Leak Detection was recommended.
Long story short, they came out, found the reason for the leak, it was repaired quickly and effectively. We were impressed.
In late March 2018 we discovered our pool losing water, so based on our previous experience, we contacted them..............A completely different experience this time.
The kid that showed up seem to blow through the pressure test. I wasn't sure if he knew what he was doing. I asked a few questions and really didn't get satisfactory answers. I asked about why he hadn't done a dye test and was told that the water level was too low, but he sure remembered to ask for the $225 service charge. I filled the pool and had to call back for them to do the dye test. This time he brought his mommy with him (supposedly the company owner) wasn't impressed with her either.
Early this month because of a really high water bill I found that the pool's autofill had been continually running. Still had a leak. So I called and spoke to a rather snarky girl. She told me the warranty period had passed and it would be another $225 to come out. When I protested, she said she'd text the owner and I'd be contacted at the end of the day. 3 days later and no call.
I contacted another company. A polite and knowledgeable young man came out and actually listened to my problem, took his time. In short he found 2 areas that caused to pool to loose water. He took the time and effort to find the cause and recommend a fix.
The young lady who answered the phone was also very pleasant and seemed to have empathy for why I called. These folks have the customer service that Arizona Leak Detectors do not!
I found that since our first contact with AZLD, the company had been sold to the schnooks that came out in March. IF YOU WANT THINGS DONE RIGHT THE FIRST TIME DO NOT CALL ARIZONA LEAK DETECTION!
Gregg Storms