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  • We were so excited to try lo-los chicken and waffles and we are so disappointed in how our first visit went. We heard it was busy so we tried to call ahead, we were told that if we downloaded their app we could put our name on this list... Wrong, that part of their app isn't working yet. So I called back to let them know and see if there was any way to get our name in. The girl on the phone told us no and that the wait "wasn't that long, about 20-25 min" so we decided to head down as we live fairly close. When we arrived the 20-25 min wait had turned into an hour. We questioned why they told us 20-25 min on the phone about 10 min ago... They responded with "oh I don't know, I didn't tell you that and we got busy" not a way to start out but we really wanted to try it so we decided to stick it out. When we finally got our table that was barely big enough for 2 we waited for about 20 min before our server (brad) even took our drink order. He kept saying "just give me one more min" and would run to a table that had been seated after us. Finally we got our drink and food orders in and then... We waited and waited and watched an entire family who sat down at the same time we did, eat their appetizers, their meals and get the check. We asked brad when we finally caught him how much longer our appetizer would be. He disappeared for about 20 min and when he came back he said it would be right out. Another 15 min later it showed up and immediately following it was our meal. I usually like to eat our apps before the meal but whatever we were hungry and we weren't going to complain. I felt terrible though, for a family of 3 with a young daughter who was about 10. They were seated about 20 min before us and we were finished eating before their food arrived. All in all I will say the food was delicious but it was not worth the incredibly long wait. We Ended up being there for about 3 hours. We arrived at 5 and left at 8 after waiting forever for our check to finally come. The service is just terrible, I wouldn't have minded waiting longer had they simply apologized for the wait. Instead, we were met with rude servers and what appeared to be mangers who were in way over their heads. They all need to be retrained in how to treat their customers. Someone also needs to come in and rearrange how their staffing is set up. They need more servers on the floor so they have more time to take care of their customers simple needs (like drink refills and napkins) and they need to get rid of the 8 girls just standing up front checking people in. 2 people would very easily be able to check people in and it wouldn't seem like such a cluster of chaos. We will not be coming back for quite a while and we've already started to warn all our friends to stay away until the kinks are worked out.
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