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  • HORRIBLE EXPERIENCE ! I have cox internet and cox home life alarm system. When I first started my contract my alarm sensor had a malfunction and my alarm wouldn't get signal and would not work, an IT tech came out and fixed it. Just last week I got home tried to disarm my house my alarm was beeping would not shut off, the whole touchpad had froze and I could not disarm it. The police ended up coming out and had to check my home. The next day I got a call from cox stating my alarm was going off and if I wanted them to dispatch police, I said I am not home so yes. First off I was 30 minutes away from home I arrived BEFORE the police & my alarm system was disarmed. I called cox back and asked where the police were they had to call again for them. In total it took 40 minutes for police to arrive. Even the police themselves said it was a faulty system and was pointless. I called cox the next day and told them what had happened and that I wanted to cancel my contract. The whole purpose of this alarm system is to protect your home & protect you/your family. How can they do that if the system is consistently freezing, malfunctioning, going off by itself! The representative I got was extremely rude, she did not hear me out she kept interrupting me and said I had to pay $545 to cancel. I told her it was not fair I held up my end of the deal by paying for service but that cox wasn't by not providing me the service I signed for. I told her I didn't feel safe knowing my system was not efficient. She said "This is not a perfect world." "I cant control your feelings and neither can cox" "I don't know why your talking to me" I asked to speak to a supervisor or another representative and she would not transfer me. she said I had to call back someone else. I then called to file a complaint and also spoke to a male manager who stated he cant let me out of my contract!
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