I had my first appointment for general pest control today. I received two calls and texts yesterday as a heads up, and then an email and text this morning when the technician was on his way. My tech, Rey, was excellent. He told me he has 16 years experience working for Terminix, and it shows; he was professional, amicable, and patient with my questions, as well as knowledgeable. He did a thorough job treating the exterior and interior of our house, and I am very satisfied.