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  • This is an update review written by Jason B. and is a review of the second service: I dealt with the service department this time about the loose mirror. I explained what was going on by saying that we had brought in the car before, that we were originally told the mirror was fine, that the same problem kept occurring, and that I wanted to try to get it fixed again. The rep helping me listened intently and kindly offered up a solution. Sadly, the rep next to him overheard our conversation and brought up the first time that Jessica had brought the car in by saying that there was a really nasty Yelp review online. Thinking that I would clear up the misunderstanding, I responded by explaining that Jessica had been treated very poorly, irrationally chided for the lock put on after the problem was discovered, and then told to go on her way. That unfortunately, this is the kind of treatment that results in bad online reviews. I expected an apology, followed by the continuation of the nice service that I was getting which would make the situation right. Instead, this rep made as many awkward faces that he muster up and did a lot of breathing and sighing to signal how much he disapproved. I continued to explain thinking that surely you could not disapprove of honest feelings about a previous situation. Apparently you can. All this rep would do was make faces, sigh, and then say how bad the review was. He couldn't come up with a SINGLE ACTUAL REASON why it SHOULDN'T have gone down the way that it did. And to be clear, he is the ONLY REASON this review is STILL mediocre. The other rep ultimately switched out the mirror. He nicely explained to me that the mirrors do naturally adjust over time, but that what I was experiencing did sound like it was quite a bit faster than what he'd heard of or experienced himself. This is all that was desired from the beginning. Not even the replacing it, just an explanation that didn't involve an unrelated lock would have been fine. Had I not encountered the second rep, I would have walked away happy enough to call the first time of fluke. To me, car dealerships are not the best customer service oriented businesses and this one isn't the worst. However, as outlined in both posts above, it seems like they're trying awfully hard to be.
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