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| - I was pretty disappointed with my dining experience at this Kinton Ramen. I've been to two other of their franchises, and this experience was pretty pathetic in comparison.
Upon entering the establishment, it was incredibly busy on a Friday evening. There was no organization whatsoever for people entering. There was a couple before my group, and three groups that walked in after us. When a server finally came to acknowledge us, someone BEHIND US swooped in to tell the server their name and party size. I was just ??? She was a snake. He took her name down and it was completely unfair to the group ahead of us, and my group. When he took our name, he told us to wait outside and he would call us. We waited about 10 minutes, with the girl behind us getting seated first. When we sat down, we all knew we wanted to order the monthly special, the Paitan Cheese Supreme for $14.99 (my party loves cheese). We had trouble hailing a server down. I definitely think they needed an extra server working. There were only 3 shaved-headed servers and a single female worker working the floor. We finally managed to get a server to come over about 5 minutes later. When our food arrived, it was tasty, but we later noticed there was no chicken in any of our dishes. We told one shaved-headed server, and he just LOOKED at the food and walked away. He didn't indicate to us if he was going to do anything about it. I slowed down my eating significantly at that point since I wanted proof that they didn't give us any chicken. After 10 minutes of inactivity/updates about our situation, I called the female server over and told her/showed her that we did not receive any chicken. She apologized. She also didn't indicate what she would do about it. About 10 minutes later, one of their cooks came over with all of our chicken on a plate, and he apologized. The chicken was very tasty, but at this point, my ramen is room temperature. I placed the chicken in my ramen and it was just an odd combo at that point since the chicken was hotter than my broth.
I wouldn't recommend this location unless you are fine with subpar customer service. That one server who didn't do anything about our missing chicken ruined my experience.
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