We moved to Pittsburgh in October and took our 2 young cats here for a checkup. While I was initially somewhat impressed, 2 subsequent visits have pushed me to this 1 star review. 1) the staff is somewhat disorganized. They're always behind on appointments so if your appointment is at 10 be prepared to be there more than an hour (30-40 minutes just waiting and 30 minutes with a doctor). 2) Their facilities are not in great shape. We had a surgery done on our cat and I went to visit him and the kennel area was more than 80 degrees and they had 4 or 5 fans on. It was crowded and reminded me of something you'd see on Dateline. I should have known then. I took my other cat back today as she is ill after calling first for an appointment. The front desk staff said that they were not busy and we didn't need an appointment. However after waiting an hour to be seen in a waiting area full of dogs and commotion, I decided to leave. My cat was worse off than when I got there. It was chaos and I won't be returning. I don't recommend anyone take their pets here.