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  • I dropped my yorkiepoo off for her visit to the groomers. When I made the appointment I was told it would take about 2 hours... After 4 hours I had yet to receive a call that she was ready. So I called the groomers said 30 more mins. I then went to the store 20 mins later and had to wait for an additional 20 mins by this time your groomers had my dog for 5 hours! I went to pay while I was waiting and was charged 2 dematting fees that I had never been charge before in the previous 10 visits. Lastly, once I saw my dog I was very upset they cut her like a lion with a poofy tail. She looks more like a yorkie than a poodle so the cut on her looks disastrous. Her face was cut completely wrong and she looked horrible! I demanded they release my dog at 5 hours and they said they were not done. My dog was crying and trying to pull herself away from the groomers as much as she could while the groomer held on to her paw. At this point I was so upset they would not give me my dog I went back to my car and asked my husband to go get my dog. Once he was in there he still had to wait 5 mins for them to release our dog to us (This is after we paid mind you). I should also say that while I was waiting for my dog another groomer left a dog on the table attached to the table and left the room. The dog then jumped off the table and proceeded to "hang" Thank GOD there was another groomer (my groomer) in the room and she was able to quickly grab the dog and unhook him all the while leaving my dog unattended on the table. Ill let you know if my dog were the one to "hang" things would of been handled quite differently. When we go home my dog drank her ENTIRE water bowl and then some after I refilled it. Needless to say I will NEVER be back and it is a shame as all 3 of my dogs USE to go there.
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