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  • Went to Sushi Rock last night for dinner -- at the Beachwood, Ohio location. Sat down and received our wine and edamame fairly quickly but all of the people at tables around us were complaining about the wait -- greater than one hour and still had not been served their ordered dinners. Then we noticed that certain individuals received their dinners while others at the same table were still waiting and waiting. At one point, the sushi was brought out to the table next to ours and the customers said -- "that's not what we ordered." They then left. Several diners asked for the bill and walked out. Our waitress came around very infrequently. The hostess did not seem engaged with what she was supposed to be doing. The manager talked to our discontented neighboring diners and tried to explain that the sushi chefs were very busy. Not a convincing argument!! But, oddly enough, there were really not that many people in the place between 8-9 pm on a Wednesday night. I too am a manager of a small organization and so I was very interested in trying to figure out what was going on. Our food arrived -- not what we ordered! -- but the waitress recovered quickly and we had our order. We overheard the waitress say "Everyone is telling me that the food is not what they ordered." Our food was good, but not great. We finished our meal and were ready to leave, but no waitress in sight for quite some time. So, we went up to the hostess station and no hostess in sight. It seemed that the staff all kept hanging around the sushi bar in the back. Finally, the hostess came over to us and we said we wanted to pay our bill. She had to find our waitress. Half-price wine night was advertised so we asked about that marketing gimmick since we did not have half-price on our glasses of wine. The waitress went in search of an answer and we thought "oh no, we've lost her again!!!" But she came back to tell us that only the bottles of wine are half-price on Wednesday nights. Pretty misleading advertising!!! WE WILL NOT BE RETURNING TO SUSHI ROCK AND WOULD ADVISE YOU TO GO SOMEWHERE ELSE AS WELL.
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