We went in for breakfast, as I had a free pancake offer that we were going to use for dessert. They said it was takeout only, and I mentioned they're standing to lose $40 in sales, but the GM said takeout only.
So, we ordered drinks and closed out, and I decided might as well order the pancakes, which took 30-minutes. It would've been fine, but they wouldn't refill our drinks. I mentioned to the GM and our drinks were refilled; my buddy's coffee half full, LOL.
We made the best of it and enjoyed ourselves. The Dulce de leches pancakes were quite good. At the end, we chalked it up as to why we never go to Denny's, and valued how much better Black Bear and other diners are... when it comes to service. As that's all we really experienced.