average at best, mediocre as we experienced it.
They seem to be short staffed.
It would take minutes for them to answer their phone if you called down to 0. We had a friend who was trying to call the hotel and get our room, he had to call repeatedly and eventually we just had to use our cell phones because the hotel would not answer. We experienced the same "hotel not answering" before check-in.
The check-in counter was the only place in the hotel to find an employee, and there was always a 15 minute wait at the desk no matter what time of the day you were there.
We redeemed a Hyatt rewards for a check in gift of a bottle of wine and cheese at check in. Unfortunately it never, ever came to the room. The staff didn't know why nor really care to investigate further when we told them to just forget it.
This was set up as a business/convention type hotel but on the weekends they seem to do a lot of priceline/hotwire type deals, the place was loaded with kids everywhere.
The staff here lacks attention to any detail, which translates into a mediocre hotel. The hotel itself is getting dated but is average in accommodations.