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| - I've been in this Safeway many, many times over. I usually hit up the sales that are advertised since it's on my way home from work. I would not agree with other reviews, however, of the "great" customer service there. Some of the employees do give great customer service, some do not. The general manager is a very cool person and is all over customer service, but that doesn't always seem to trickle down to some of the employees working there.
I have several case-in-points of situations that I thought could have been handled better, here is one of them:
I go to the deli section. They had deli turkey on sale, figured to get a couple of pounds of the stuff. There were 3 people in the "back" doing whatever they were doing. There was NO-ONE else waiting at the deli. I stood there for a minute before a lady finally yelled out: "I'll be with you in just a minute!". She was slicing some kind of meat and apparently slicing that meat was more important than taking care of waiting customers. After waiting several minutes I finally went and got the store's general manager. He was all over going over there and taking care of business, yes, but the point is that I have experienced this kind of "service" attitude at this store several times now. Safeway didn't build it's reputation on poor customer service or even sub-standard customer service, which is usually why it has such a loyal following, so it is perplexing to me to see this kind of thing going on at this particular store. Safeway generally does not have the best overall pricing, they are generally on the higher end of the pricing scale, their reputation has always been the great service. I can go to Walmart Superstore just down the road and get rather neglectful employees who are extremely indifferent about their jobs.
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