Completed an online order A WEEK IN ADVANCE for a friends birthday party via the Gigi's website. When I went to pick up my order in the way to the party, I was old that there was no order for me that they had. It being the end of the night, there were literally 2 cupcakes left in the store!!! Fuming I asked hat we could as I was literally on the way to the party!! The cashier, who was apologetic and offered a 20% discount, scrapped up some cupcakes (I guess from another order) and presented them. Although it was not specifically what I ordered (i ordered specific flavors for a specific reason), I took the cupcakes as the alternative was to show up to the party empty handed!! I was informed by the cashier that their bakers "have been doing this". I asked for the manager (Sergio) name and the best time to reach him. I Los left my info so that he could contact me. Almost a week later and no word yet. I have tried to contact him but have been told that he is not in. BUYER BE WARE!! If you're making an order or an event, expect that there is a real possibility that there will be no order for you to pick up when you arrive! Is it more important for Gigi's to keep bakers who obviously have no regard for completing tasks correctly, or is it important for them to keep customers??? The jury is still out on that one.