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  • Update 2: We brought our class A in to get a tow package for the Smart Car. Everything went smoothly until the Roadmaster celanoid failed. Twice. Luckily the techs discovered it before we left the parking lot. John-John, Oscar and Denny refused to give up. Finally a good celanoid was delivered and everything works great. These guys went above and beyond for us. They spent hours showing us how to connect and disconnect the system. They went on a drive with us to show us how it works. These are awesome people! No complaints at all with the service department! Kudos to Mike for having a great team. Update: Since purchasing our new motor coach, we experienced several factory deficiencies in some areas. We were told by other owners, it doesn't matter if you spend $80g or $500 g, there will be kinks to work out. We had the toilet or some part of it break, three times, the dinette conversion bed was not properly constructed making sleeping on it dangerous and the whole entry door was crooked. All of these issues have been handled each time efficiently and professionally by the Camping World service department. While they don't like seeing us so often, we have come to know several employees by name and have a good relationship with them. The service manager Mike is awesome and makes every effort to get things done in a timely fashion. John Miller, PDI, knows so much as he used to work at the Thor factory and John, one of the technicians is extremely knowledgeable. We don't enjoy having to keep taking the thing back but it's so nice to be greeted warmly by our salesman, TJ and the other staff. My husband believes people in the service industry should be tipped whenever allowed and these folks are no different. A few bucks and a sincere thank you go a long way. We are looking forward to many road trips and adventures in our rv.
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