Not sure how they survive. The salon is pretty but that is about it. Calling to make an appointment is a nightmare. Half of the time you can't get anyone to pick-up. Most of the time if I get someone on the phone I have to wait over 5 minutes and listen to the most irritating recording over and over. My technician is awesome and lI live five minutes away, so that is why I keep going back. It is clean. The girls at the reception desk should not be in customer service. It is just overall poorly managed. The prices are the highest in the west valley. Do not drive out of your way for the salon.