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  • I usually don't wright these but after my experience here last night I felt it necessary. My husband wanted The Yard House for his birthday dinner so we came with a party of 12. I had tried to call in advance and make reservations but they had already been booked so the host recommended to me over the phone that I should show up 30-40 min early myself so that by the time my party got there I would already have our spot and they all wouldn't have to wait. This is exactly what I did. However, the wait was much longer than expected. Apparently the table that they wanted to sit our larger party had one table in the middle of guests who just were not leaving which was making it impossible for them to have our table ready. I ended up waiting way longer than I was told and as our guests arrived they waited too. The manager working at the time (I'm upset I didn't get his name because he deserves some recognition) was so caring and apologetic and I could tell he wasn't just saying things because he had to but because he really wanted to help us out. He explained the table situation and thanked us for our patience and asked if we wanted to continue waiting, I told him we would wait longer. What I appreciated most was he then went out of his way to say "well let me do something for you guys because I appreciate your patience" and he bought our whole party a round of drinks from the bar while we waited! I thought this was amazing customer service given nobody from our party had complained or been upset with him yet he still felt it necessary to go out of his way and do something nice for us. I thought that was AWESOME! After getting our drinks we only waited about 5 more minutes and were then seated. Once being seated the service was also awesome! Everybody is so friendly and on top of thing. I never had to ask to have my drink refilled , never had to remind them when we asked for something which was impressive when you have a large party like we did. The food was amazing and the menu offers such a selection of different types of foods it has something for whatever you're in the mood for. Besides waiting so long (which was a big part my fault I shouldve tried to book reservations sooner) this place was awesome and I feel like they went above and beyond to keep my party happy. Will definitley be returning!
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