Haven't seen the doctor, just the PA which went normal. However the office staff who answer the phones need some serious customer service skills upgraded. After calling to get a referral they told me they would CALL back. Never received a call so I called back to inquire and was told it was posted on the portal which is fine, don't tell me you will call me back them. The referral needed is nothing they can diagnose, as it is through an eye specialist. I was told I had to come in to an appt to get a referral (basically to pay more co-pays and take time off work for something the can't do anything for) when I expressed this she told me to then go switch insurance companies if I wasn't happy with it. RIDICULOUS response. Because switching companies is so easy in our economy. I will be switching practices however.