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  • I had a seriously irritating and uncomfortable experience at this Dillard's yesterday*. I went Christmas shopping for boyfriend and wanted to get him dress shoes that are also comfortable. I am no shoe expert so I would expect a notable store like Dillard's to have knowledgable employees. I was greeted by a middle eastern guy about my age (mid 20's) who was passive aggressive about my budget. Yeah, I said some shoes he recommended are ugly and I was on a budget but don't rush me to choose a shoe when they're that expensive for me to just dole out hundreds of dollars for your sake. Then I told him I'd look around first just to see what the competitors are charging in the rest of the mall and asked him if he knew where then men's bathrobes were before I left. He told me they were upstairs to the left. I circled the whole upstairs and it was ALL WOMEN'S CLOTHING! Is this guy deaf? Annoyed, I left and sought out other shoes from several stores. Seeing that they were all in the same price range I headed back to Dillard's where this time, nobody was to be found. I circled that section for maybe 10 minutes before another customer and her mother showed up looking for shoes too. When I spoke to them they said they had come back from looking at other stuff since when they were looking at shoes earlier that nobody was there either. That dude must have been gone for over 30 minutes if that was the case. Another employee saw us and said he would get the guy that works in that department. I told the ladies that if it was the same one that "helped" me when I was there a couple hours prior I would talk to a manager. Surprise! Same unhelpful employee and it looked like he just woke up from a nap when he walked out from the back. He helped them first, which didn't really bother me, but when he spoke with me in the middle of their conversation he basically asked if I had decided already! Once more, I asked what shoes were built for comfort as well as dressy so when he pointed them out he could finish helping the other 2. I overheard some of their conversation and apparently, they didn't like his passive aggressive nature and started to scold him. I guess one of the women asked him to see if a shoe came in a different color so instead of going in the back to check he just said there wasn't. He began to defend himself without apologizing and at the same time tried to stifle the argument because it caused a different employee to walk over to see what the problem was. They were taken care of by the nicer of the 2 employees and left me stuck finishing my transaction with this guy. I had to get the shoe I selected in the right size to I could look but he automatically took it to the register. Ugh.. Can't I look at it one more time before you ring it up? I finally purchased the damn things and walked away relieved and frustrated as contradictory as that is. I came back a couple weeks later on my lunch break (I work in San Tan Village in one of the businesses above the stores) to discuss the issue with an actual manager. She knew immediately who I was referring to and explained that he's new and that she would let his department manager of the situation. By the tone of her voice I got that he's been a nuisance for a while. I got nothing more than an apology which is ok. I just feel like the lack of quality customer service is something they care little to none nor are they concerned with customers experiences there. P.S. This review was meant to be posted a week before Christmas*
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