The ambience of the place is cozy and nice. It's quite big but just lacks seating area considering it's such a big shop. I hope they work that out in the future. The tea selection is quite large, though I do tend to get the original flavours since I'm not into fancy flavoured tea. They do offer natural sweeteners and everything is freshly brewed or steeped with individual tea bags. Drinks menu is good, wish to see some desserts or food on the menu soon and turn it into a real cafe style hangout place.