This past Friday, I had dinner reservations for 7 people at Nostrano. I had not eaten here before but it had good reviews so I thought I'd give it a try. Because it was Homecoming Weekend I made reservations for this large party three weeks in advance. A few hours before my reservation time, I called to notify the restaurant that my party would be increased to 8 people. After a prolonged period of time on hold, I was told that they had no record of my reservation and could not accommodate me. Understand that my group of 8 came in from various parts of the country and, at this last minute, we had no other restaurant available.
I asked to speak to the owner who told me "Sorry. There is nothing they can do about it!" Obviously, someone dropped the ball on their end and it made for an awkward and unfulfilling evening. I don't care if they have the greatest food in Wisconsin, this is no way to run a business.