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  • Today (Thursday, 7/5/12) at approximately 4:30, I contacted this location and listed a few issues that I am currently having with my vehicle. I mentioned that I need to have the freon changed in my vehicle, have the oil changed and also that the vehicle creaks continually. I was told that there may not be enough time to get anything done today and was asked if I could leave my vehicle overnight. I could not, but asked if I could bring the vehicle in tonight to have the freon changed and then come back on the weekend to have everything else looked at. The individual I spoke with told me to come in as soon as possible because they close at six and were working on several things. I agreed and arrived as soon as I could, which was 5:00 PM. When I arrived, a gentleman with dark gray hair was behind the counter. He did not smile or ask how he could help me, but I explained that I called a few minutes ago and that I was experiencing the aforementioned issues. He then bluntly told me that his techs leave at five. He then asked if I could leave the vehicle overnight and I said that I couldn't and again reiterated what I was told on the phone in an attempt to get some kind of apology for driving 30 minutes out of my way. He responded, "Again, my techs leave at five. It's going to take at least an hour for an oil change." I mentioned that I might be able to bring the vehicle in on the weekend and he stated that, if I could bring the vehicle in over the weekend, I would have to leave it. After this brief conversation, he handed me the store manager's business card (which I assume is his). Given that the website doesn't state store hours, I would expected that any individual working at any Sun Devil Auto location should be held responsible for knowing the opening and closing times of the business. I also expect that my time be considered equally as important as their employees' time. Needless to say, neither of these expectations were met. Even a simple apology would have sufficed, but I was not given an apology nor was I treated as though my business is desired or appreciated. Given that I was speaking with the store manager, this was especially disappointing. As a result, I will be taking my business elsewhere.
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