My experience here was terrible! They were busy when I walked in and I asked if they had time for a manicure and pedicure. They said yes and that I would have a short wait, about 20 minutes. Forty minutes later I was given a pedicure chair which I waited in for another 15 minutes for someone to start the pedicure. Following the pedicure, I was told they were out of time for a manicure. This would have been okay had I known from the start. I wouldn't have waited an hour for just a pedicure. I even asked if I would be able to purchase the polish to take home and I was not allowed. The people were nice but the customer service peace was missing. Be as realistic as possible about the wait time and what you are able to accommodate before closing for the evening. Go with an appointment or when it's not busy!