I originally went to Norterra because they were recommended by a friend since my dentist had moved. The staff is very friendly and helpful. Their systems to introduce new clients to their processes, taking x-rays, and checking teeth and gums is well orchestrated. Unfortunately, however, after being there for about an hour and a half, I was unable to get my cleaning done at that time since there was some kind of scheduling issue. They scheduled me to come back on another day for the cleaning.