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  • I've been going to this office for one year now since moving from SE side of town and going to another Dignity Health Med group and it's been nothing but problems and annoying front desk interactions that leave a bad taste in my mouth whenever I have to make another appt or get a bill. A bill you might ask? There's a sign at the desk that the co-pay is due before services are rendered but the girl is always on her CELLPHONE. Even when there's someone in front of her, she's on her cell, just not talking. When you walk away, she starts talking and it doesn't sound like it's business related at all. She barely acknowledges you at check in or check out and just wants you out of her face so she can get back to talking on her phone. That's where I think I haven't paid the co-pay and just get slammed with the bill later - I'm guessing she knows we'll get billed anyway so she doesn't have to do her job. I prefer to pay when I'm in front of you with my wallet in hand and NOT when I'm checking the mail with a screaming baby and now see I have to log in somewhere and input all my credit info, etc. Recently, I scheduled an appt which was a month out. Upon arriving, with my 18 month along for the ride because I had no sitter, they told me my Dr. was out of the office. WHAT? "We tried to call you the other day but you didn't answer" WTF? I asked why was I called just once "the other day" and why they didn't leave a voicemail??? They obviously knew then that the patient would have to make their way in to find out the annoying news!! No answer from them just a "we can reschedule you." I was thinking these were isolated incidents or they're just having a bad day. But they've had a "bad day" every time I came in for the past year ---- seems like a trend or the low standards they uphold in the office. My appts are usually in the afternoon so maybe all goes to sh*t when the boss goes home.
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