This restaurant needs a great improvement in its service and management.
A friend and I went to dinner on Friday night. The server is was aweful. First, my friend ordered a cup of tea. She received the tea, but no hot water to replenish her cup and had to ask for sugar three times. I ordered a drink twice because she forgot my drink as well.
For dinner I ordered a rib eye steak. While I ordered it medium rare, it came raw. Of course my server was nowhere to be found. I grabbed the bartender as she was the only one I could find at the time. Thank goodness for her, because she was professional and right on task. She got another steak ordered immediately (and the steak knife I was never given). At this point I was pretty frustrated. The server gave me my steak but didn't even check to see if this was cooked correctly (the bartender, however did.)
At no time did a manager come to see what had happened. I never received an apology, anything off my bill or anything complimentary. Considering that service was lacking and food quality is missing, I blame 1/2 my experience on a poor server and 1/2 of bad management both front and back of the house.
Also note that their drink menu is heavy on mixed drinks. For as many steaks as they have on their menu, I would expect more options for wine by the glass. Their only red wine option was Pinot Noir which is not bold enough for a steak. For white wine If there is only one option as well. I didn't see any beer options at all.
I give a 2 stars instead of 1 since the food was reasonably tasty and the bartender who did her best.
Ultimately, if you are going to charge high end prices in Cleveland I expect a high end experience. This is far below that.