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  • Absolutely the worst experience I have ever encountered. I went with a friend Labor Day weekend because she wanted to buy a couch. I went to look at mattress while she finished a the sales person left her and harassed me into buying a bed in 2 minuets. I pay for the bed and the next day canceled because i didn't want a bed. The jackass cliff hung up on me when I canceled. I said I would never shop there again well three weeks ago stupid me went back to buy a bed. I had been a long time customer and never had that problem. I walk in the sales people trail you through the store even when you say you don't need help. Finally I tell the guy my past experience he gets manager and they assign Jacob who seem to care I tell what and why I need a mattress he states the 2000+ tempurpedic I said the reviews are not good he says people get paid to write the reviews. Needless to say last Saturday they deliver the bed and it was a terrible night sleep. My 15 year old mattress was more comfortable. I call him Sunday and say I need to return it and says i can't for 30 days, I said I will be in on Monday to exchange or get my money back. Walker said I can't. I look at a Sealy ultra plush which was comfortable. After an all day battle with delivery the come at 8pm when they said 3-7pm. Bed gets set up hard as laying on the floor. I get a call today from a girl at walker wants to conduct survey. I explain everything and she said the sales guy should of told me it takes several months to break in the mattress, if he would of of would of kept the tempurpedic mattress, she said the sales was to call and set up the delivery and he never did. I told her I want my money back and they need to pickup everything. She said she can't do anything she just gets the feedback from customers it's her job. She said I can call customer care, I asked why she isn't doing that and why should I explain all this again. There has been no return call from a manager or the sales guy. Walker Furniture needs to close its doors. I work for a large corporation and I will never recommend them to anyone. Ever. Walker is desperate and only care about the money
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