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  • Cocktails in sippy cups. Jeans. Noisy ushers. Rude customer service. These are a few words that I must unfortunately use to describe my recent Benedum Center experience. I went to see Don Giovanni on a groupon deal in November. Don Giovanni has always been one of my very favorite operas. I remember seeing it as a child with my grandfather when he offered to take me. He had season tickets and I went with him often. Going to the opera at the Benedum used to be an event. People dressed up. Martinis were served to gloved women in fur stoles during intermission. And even if you didn't have the money for fur stoles and gloves, you darn sure didn't come to the opera in jeans and sweatshirts. I know that the Benedum doesn't have much control over what their patrons wear, but serving well drinks in plastic cups with straws does not really inspire people to consider the opera as an event. I had some question about the seat that we received and could not for the life of me get an answer for weeks. Apparently the gentleman who handled groupon tickets had a family emergency that took him out of the office for quite some time. My sympathies were abruptly reversed because when he finally did get back to me, he treated me as though I was the biggest pain in the butt ever. He assured me in the most condescending tones that if i had ever been to the opera, I would have known that my seats were good ones. I understand that the Pittsburgh opera needs to get cheeks in seats and that groupon buyers do not constitute their normal patrons, but as I see it, my generation is their future and I have to say that after this experience, I will likely not go back to the Pittsburgh Opera or any other event at the Benedum if I can see the shows I want somewhere else, even if it means hoofing it to NYC. What a shame.
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