Horrible company, do not use. I hate this company, and as a realtor I have seen alot of warranty companies. If it were possible to give "0" stars I would. This company will first try to deny your claim, and if you challenge them over coverage, then they try to send out their in-house repair company (Sonoran Home Repair) that knows diddly-squat about air conditioner repair and plumbing. I've had to bring in my own repair company after the warranty to fix what they didn't fix in the first place. I am never going to use this company again, nor will I recommend them to any of my clients.
If you are thinking about using this company -- don't. Save yourself money and a lot of aggravation. Go elsewhere.