Hotel is okay, but not great.
1. You enter the hotel on a main floor with a security guard then ride the elevator up to registration. It's not the warmest or most welcoming feeling.
2. The main guests are those receiving treatment at the University of Pittsburgh hospital, so much of the hotel caters to the hospital staff or patients. Many hospital staff park in the hotel lot and ride a UPMC shuttle to the hospital, and I honestly am not a fan of non-hotel traffic at any hotel. Also, even though I made a reservation on the shuttle I missed it because I was a minute late and the hospital patients where on a tight schedule.The shuttle runs every 45 minutes, so I had to call a cab and that was annoying. I was late, but had someone previously told me the patients were dependent on it as well I would have understood the need for a super prompt schedule.
3. The hotel is an older property in a neighborhood with very little immediately available. You have to either ride the hotel shuttle or drive. But all the drives are short.
The one thing this hotel did well was have very nice staff. The only hiccup came when the night attendant scheduled a cab for me, but the cabby misunderstood the pickup times. Everything was also very clean and in order while I stayed there.
Again this hotel is OK, but not my favorite Residence Inn.