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| - I got my water heater replaced yesterday through this company based on all the great reviews, but I do not recommend this company.
The overall service was okay, and they were quick to respond to your call. However, when they replaced the water heater, the technician damaged the dry wall and the paint where the water heater stands. So I pointed out to the technician and his response was "oh, this happens all the time." Okay, so if it happens all the time why don't they use a towel or some thing to prevent it from happening? Not sure about others, but I don't expect to have people come over to fix something but break something at the same time. Especially when I paid $1035 for the service.
I've asked to speak with the manager, and he too said the same thing...that it happens all the time. Okay, then fix it! The manager said he'll call me back to schedule an appointment later to come and fix the damage. Of course, he sounded a little irritated like I ruined his day.
This company might have good reviews but I wouldn't use them again. How can they call them professional when they damage your place when they are just replacing the water heater. And if it happens all the time, then have the supplies ready to fix it. To me that's the sign of professionalism....especially when you paid them $1035.
Now I'll see if they will actually call me back to fix the damage. May be they will if they see this review. I'll update in the future.
Update: They came back a week after and fixed the problem. Very prompt and courteous.
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