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| - Have been once before. The food was pretty good but small portions. I ordered a "large" beef souvlaki platter, and I totally thought they scrimped on the beef. Instead, there was a pile of not-so-great rice and potatoes. I can't imagine what a "small" order looks like. The spanikopita was amazing, though. Anyway- I placed an order on JustEat.ca last night, for delivery. I Ordered the food at 7:45pm. They estimated I would get my food at 9:15pm. I live 5 minutes down the road. I placed a $65. order. Food arrives at my door, we pay cash & tip, the woman delivery driver leaves. Open the bags. The whole order is wrong. And it's almost 9pm. And we're all starving- having waited over an hour for our food. I was so angry. It upset everyone in our home. So I called the resto. Was put on "hold" for 5 minutes. Spoke to Manager or Owner Domenic. He gets in touch with the driver (who turns out to be part owner, apparently). 10-15 minutes later, she shows back up with our order. She offers to leave the other food (the wrong order), as well as our correct order, but we decline and return the other food. She apologizes and says that the next time we come in, just tell them who we are and we'll get a discount. Whatever. At that point, we were so irritated and hungry, we didn't care what she had to say. What WOULD have made me happy was if they had refunded me my money on the spot. Why should I -the customer- have to pay (full price) for cold food that arrived late because of their screw-up? BULL.
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